Tenants report all repairs through Fixflo so we have a log of all communication and requests. We have a team dedicated to keeping on top of all requests and dealing with them promptly. For repair types that are flagged as an emergency situation, tenants will receive our emergency 24/7 contact phone number so we can help resolve the issue.
Some repairs that are reported are common faults that have an easy fix. Instead of sending out one of our engineers, we have put together a series of step by step videos to show the tenant how they can resolve the issue themselves. That way, they have their repair sorted quickly and easily and you as a landlord don't have the expense of the repair.